Refund Policy

1. General Refund Eligibility

Refunds may be requested in the following circumstances:

  1. Product Damage or Defect:
    If the product arrives damaged, defective, or significantly different from the description on our website, you are entitled to request a full refund.
  2. Incorrect Item Delivered:
    In the event that you receive the wrong item, size, or color, we will gladly refund the purchase amount or send a replacement.
  3. Size and Fit Issues:
    FashionFeet specializes in footwear and fashion accessories, and we understand that sizing can sometimes be tricky. If the product does not fit as expected, you may request a return or refund, provided the item is unused and in its original condition.
  4. Order Cancellation (Before Shipment):
    Customers may cancel their orders before the product has been shipped. In such cases, a full refund will be issued.
  5. Non-Delivery of Product:
    If your product is not delivered within the promised timeframe, and tracking information shows no movement for an extended period, you may request a refund.

2. Non-Refundable Situations

While we strive to accommodate every reasonable request, there are certain situations where refunds may not be possible:

  • Items returned without original packaging, tags, or labels.
  • Products showing signs of wear, usage, or tampering.
  • Items purchased under “Final Sale” or “Clearance” categories, unless defective.
  • Products damaged due to customer mishandling or improper care.
  • Gift cards, vouchers, or digital downloads.

3. Timeframe for Refund Requests

  • Customers must initiate a refund request within 7 days of delivery for most items.
  • For defective or damaged items, requests should be made within 48 hours of delivery, along with photographic or video proof.
  • After the refund request window has closed, refunds will not be entertained unless covered by statutory rights under consumer protection laws.

4. How to Request a Refund

To request a refund, follow these steps:

  1. Contact Customer Support:
    Email our support team at support@fashionfeet.com or use the contact form on our website. Provide your order ID, reason for the refund request, and relevant evidence (photos or videos, if applicable).
  2. Approval Process:
    Our team will review your request within 2–3 business days. If approved, you will receive instructions for returning the product.
  3. Return Shipment:
    • Customers may be asked to ship the item back to our return facility.
    • A return shipping label may be provided in eligible cases.
    • The product must be securely packaged to avoid further damage in transit.
  4. Inspection:
    Once the returned item is received, our quality control team will inspect it to ensure compliance with the refund eligibility criteria.
  5. Refund Issuance:
    Approved refunds will be processed within 7–10 business days via the original payment method.

5. Refund Methods

Depending on the payment method used at the time of purchase, refunds will be issued as follows:

  • Credit/Debit Card Payments: Refund credited back to the original card.
  • Net Banking / UPI Payments: Refund sent directly to the customer’s bank account.
  • Digital Wallets: Refund sent back to the respective wallet.
  • Cash on Delivery Orders: Customers must provide bank account details or opt for store credit.
  • Store Credits / Gift Cards: In certain cases, refunds may be provided as store credit for future purchases.

6. Partial Refunds

Partial refunds may be issued under the following circumstances:

  • If only part of the order was incorrect or defective.
  • If shipping charges are non-refundable (unless the return is due to FashionFeet’s error).
  • If the returned product shows minimal signs of handling but is still in acceptable condition for resale.

7. Order Cancellations

  • Before Shipment: Full refund will be issued within 3–5 business days.
  • After Shipment: If the product has already been shipped, the order cannot be canceled. Customers must follow the standard return process upon receiving the product.

8. Refund Processing Time

While FashionFeet initiates refunds quickly, the actual time for funds to reflect in your account depends on your bank or payment provider. Generally:

  • Credit/Debit Card Refunds: 7–10 business days
  • Bank Transfers: 5–7 business days
  • Wallet Refunds: 2–3 business days
  • Store Credits: Instant, once approved

9. International Orders

For international customers:

  • Refunds are available under the same terms, but return shipping charges must generally be borne by the customer (unless the error is from FashionFeet’s side).
  • Customs duties, import taxes, and shipping fees are non-refundable.

10. Exchange Option

In many cases, customers may prefer an exchange instead of a refund. FashionFeet offers the following exchange policy:

  • Exchanges can be made for a different size, color, or style of equal or lesser value.
  • If the replacement product is of higher value, the customer will need to pay the price difference.
  • Exchanges follow the same approval, return, and inspection process as refunds.

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